Certification
In difficult economic times, it is more important than ever to you personally and to your employer to know that you are the best of the best in your field. Certification provides an individual not only with a personal sense of accomplishment, but serves as individual leverage in current and future career opportunities. A certification serves as a key differentiator in illustrating one’s understanding and commitment to an industry or a competency.
To provide professionals in the hospitality industry with the opportunity to prominently showcase and market their talents and expertise, HSMAI and HSMAI University offer four prestigious certification programs. Explore the information below to learn more about them including the qualifications and procedures to apply, and to download applications.
Certified Revenue Management Executive (CRME)
Certified in Hospitality Sales Competencies (CHSC)
Certified Hospitality Marketing Executive (CHME)
Certified in Hospitality Business Acumen (CHBA)
Certified Revenue Management Executive (CRME)
The Hospitality Sales and Marketing Association International (HSMAI) has developed a prestigious certification in revenue management -- the CRME. Individuals working in revenue management in the hospitality industry, if they meet the minimum qualifications, can take an online examination offering them a chance to confirm their knowledge, experience, and capabilities in their field.
The study guide that examination candidates will use, covered by the examination fee, is Defining Revenue Management: Top Line to Bottom Line, published by the HSMAI Foundation. The special report published in 2006 was researched and written by Kathleen Cullen and Caryl Helsel, partners, Inspire Resources, a hospitality consulting firm, and developed with the help and advice of HSMAI’s Revenue Management Special Interest Group Advisory Board.
The CRME designation is recognition that you are:
- A professional in the field of revenue management and clearly conversant with its intricacies and importance;
- Competent to develop an infrastructure to support revenue management within the framework of an organization;
- Able to maximize revenue opportunities and optimize profits by managing revenue;
- Capable of making informed decisions to accept or reject pieces of business to meet overall organizational goals.
- Proficient at the art and science of revenue management.
HOW DO I OBTAIN A CRME DESIGNATION?
- Print an application from the HSMAI Website. Click Here to access.
- Complete the point schedule preparation to see if you qualify.
- Mail it to HSMAI University, 1760 Old Meadow Road, Suite 500, McLean, VA 22102. Or email it to hsmaiu@hsmai.org.
Once your application has been approved by HSMAI Univeristy:
- Submit payment and you will receive the study guide Defining Revenue Management: Top Line to Bottom Line.
- Notify HSMAI U when you’re ready to take the examination and receive a URL and password to take the online exam.
A minimum of 50 total points are required from the following sections:
1. Professional Experience – A minimum of 1 point and a maximum of 10 points may be applied for revenue management experience in the lodging industry, to be verified by HSMAI.
2. Scope of Last Calendar Year Responsibilities – A minimum of 3 points and a maximum of 25 points may be applied for revenue management experience, to be verified by your supervisor’s signature.
3. Higher Education Coursework – A minimum of 20 points is required.
4. HSMAI University Courses/Webinars & Non-Academic Coursework – No minimum required.
5. Association Service – A minimum of 1 point and a maximum of 10 points may be applied, to be verified by HSMAI.
CRME FEES
For HSMAI Member Candidates: A non-refundable fee of $75.00 USD will be payable with the filing of the application. HSMAI member candidates who meet the criteria for certification will be charged $295. For each re-examination, a non-refundable fee of $40.00 USD will be assessed.
For Non-HSMAI Member Candidates: A non-refundable fee of $100.00 USD will be payable with the filing of the application. HSMAI member candidates who meet the criteria for certification will be charged $395. For each re-examination, a non-refundable fee of $40.00 USD will be assessed.
Certified in Hospitality Sales Competencies (CHSC)
The Hospitality Sales and Marketing Association International (HSMAI) has developed a prestigious certification in hospitality sales. Individuals working in sales in the hospitality industry, if they meet the minimum qualifications, can study for and take an on-line examination offering them a chance to confirm their knowledge, experience, and capabilities in their field.
A CHSC designation will indicate that you are a professional who has attained an expertise in your career, increasing your value to your employers, maximizing your confidence, and improving the industry by raising performance standards, practices, and ethics. The certification is recognition that you have demonstrated:
- a high level of performance and knowledge;
- a commitment to impeccable standards and ethics;
- an understanding of what it takes to compete and succeed in the hospitality industry; and
- a strong leadership ability and management skills.
You may use the CHSC designation on your letterhead, business cards, and other documents. Your wall plaque will be recognized by your supervisors and peers as testimony to your credibility and know-how in a demanding and volatile business.
HOW DO I OBTAIN A CHSC DESIGNATION?
Eligibility
* In order to meet the criteria as a candidate, applicants for the designation of CHSC (Certified in Hospitality Sales Competencies) must be currently and actively employed in the lodging industry.
* To be eligible for the CHSC, candidates must complete a pre-qualification application and then pass an examination.
* The pre-qualification component includes industry and industry-related experience, association service, and educational aspects, with a required total of 50 points attainable from any combination of the following:
1. Professional Experience: A minimum of 5 points may be applied for sales-related experience in the lodging industry, to be verified by HSMAI.
2. Association Service: A minimum of 10 points may be applied according to the outlined allotment system for HSMAI activities, industry, and community service.
3. Education: A minimum of 20 points may be applied from a combination of outlined academic and continuing education sources. Courses taken as a full-time college student and student work experience do not apply in the areas of Experience and Association Service since a specific number of points are granted for college attendance and completion under the Education section.
Point Schedule Preparation
A pre-qualification point schedule is a part of the application.
Examination Component
The examination component of the certification requirement consists of an on-line written examination. Following verification and approval of the pre-qualification point schedule, HSMAI will notify the candidate and, upon payment (see ‘Fees’ below), a password to access an on-line study guide (or a book) will be sent to the applicant.
When the applicant is ready, he or she will be given a password to take the on-line exam. The purpose of the on-line examination is to test the candidate’s capacity to apply knowledge and skill acquired through study and experience in developing solutions to problem situations and the ability to communicate thoughts and decisions in writing. Therefore, a passing grade is successfully answering 70% of the questions. The candidate will know immediately if they have successfully completed the examination.
CHSC FEES
For HSMAI Member Candidates: A non-refundable fee of $75.00 USD will be payable with the filing of the application. HSMAI member candidates who meet the criteria for certification will be charged $295.00 USD. For each re-examination, a non-refundable fee of $40.00 USD will be assessed.
For Non-HSMAI Candidates: A non-refundable fee of $100.00 USD will be payable with the filing of the application. Candidates who meet the criteria for certification will be charged $395.00 USD, which includes a six-month HSMAI membership for successful candidates. For each re-examination, a non-refundable fee of $40.00 USD will be assessed.
In the event that a candidate fails to successfully satisfy or complete any component, no refunds will be made. The applicant may resubmit new material as may be necessary for reconsideration at any time. Should any information submitted for a component be unacceptable to HSMAI, the candidate will be sent an explanation and the candidate may then resubmit updated details.
I’m Ready!
Take the first step today! To access a PDF version of the CHSC application, click here.
Certified Hospitality Marketing Executive (CHME)
Get your CHME.
HSMAI's Certified Hospitality Marketing Executive (CHME) is a designation earned by those professionals who have effectively demonstrated the credibility, knowledge, expertise and confidence that has become increasingly necessary in today's fast-moving and ever-changing hospitality industry.
Being named a CHME is a prestigious honor that carries with it new opportunities and increased recognition. Not only will your leadership capabilities be more visible, but your ability to develop and execute highly successful marketing programs will be evident as well. A new level of respect and admiration from your peers will also arise as a result of your designation.
CHME is not attainable for everyone. There are specific requirements that must meet high standards in order to become a candidate for certification, beginning with three pre-examination requirements.
Study Tools
A study guide is available to CHME candidates as part of their enrollment package. The Guide will assist candidates in preparing for the CHME exam. In addition, it lists recommended publications and provides tips for writing the research paper.
CHME Study Sessions
HSMAI provides CHME study sessions were candidates come together to review marketing competencies that are included on the exam. Industry professionals who have earned their CHME teach the courses. Contact HSMAI for dates and locations of future study sessions.
Pre-Examination Requirements
The first pre-examination requirement is a summary of your professional experience. The second is a summary of your association service — not just in HSMAI, but in other related customer/industry associations as well. The final requirement is a summary of your education, which should include your college background, as well as industry-related educational programs, seminars and conferences in which you have been involved.
To qualify as a candidate, you must be actively employed within the hospitality industry. This includes lodging, airlines, cruise lines, car rental companies, convention and visitors bureaus, and other related segments, such as vendors and suppliers.
Pre-examination also includes the assignment of points based on what experience, association service and education you have listed on the summaries that you complete. A total of 250 points is required, with a maximum of 125 points in each of the three summaries.
After the pre-examination, you must them complete two things: a written, proctored examination and an original research paper of no less than 2,500 words. The paper's subject must first be approved by a staff administrator from the HSMAI certification commission.
Click here to know more about CHME How to Apply
NEW!
HSMAI is offering a prestigious new professional certification, the CHBA – Certified in Hospitality Business Acumen Pre-qualification requirements include experience in the industry as well as a certificate of completion of two unique training courses offered by HSMAI University and Lynn University, “Managing Business Results” and “Managing Revenue.”
Click Here for more information
Congratulations to HSMAI's Newest CRMEs, CHSCs, and CHBAs
Certified Revenue Management Executive (CRME)
Elizabeth Cambra, CRME, Corporate Director, Revenue Optimization, Outrigger Enterprises, Inc.
Tom Buoy, CRME, SVP Distribution & Revenue Management, Morgans Hotel Group
Tyler Williams, CRME, Assistant Vice President, Revenue Optimization, Destination Hotels & Resorts
Trevor Stuart-Hill, CRME, President, Revenue Matters
Chad Hallert, CRME, Manager, E-Commerce & Revenue Management, Eldorado Hotel Casino
Robin Swick, CRME, Director of Revenue Management, Sheraton St. Louis City Center
Ador Bustamante, CRME, Revenue Account Manager-Americas West, Preferred Hotel Group
Jason Thielbahr, CRME, Corporate Director of Distribution/Revenue Management, Red Lion Hotels Corporation
Geert Mol, CRME, Senior Rev. Mgmt. Consultant, Amadeus North America
Fred Heintz, CRME, Director of Market Strategy, Metro NY Marriott Hotels
Jeff Wermager, CRME, Director, Revenue Management & Distribution, Carlson CHW-Managed Hotels
Mark Comte, CRME, Manager, Revenue Analysis, Gaylord Hotels
Lara Stabell, CRME, Corporate Operations Manager/ Revenue Manager, Ocean Properties, Ltd.
Ann Marie Moayedi, CRME, National Director of Sales, Aramark Harrison Lodging
Bernard Ellis, CRME, Managing Director, Americas, IDeaS Revenue Optimization
Kevin Coleman, CRME, Regional Director, Revenue Management, InterContinental Hotels Group
Paul Chappelle, CRME, Regional Revenue Manager, Red Lion Hotels Corporation
Neal Herman, CRME, Director of Revenue, Four Seasons Resort Costa Rica & Four Seasons Resort Nevis
Brian Marcinkowski, CRME, Director of Revenue Management, Four Seasons Resort Jackson Hole
Karla Vargas, CRME, Director of Revenue Management and e-Commerce, DKN Hotels
Alma Alvarez, CRME, Director of Sales & Marketing, Sheraton Buganvillas Resort
Adam Werner, CRME, Director of Sales, Western Region, IDeaS Revenue Optimization
Garth Peterson, CRME, Director of Sales, Central Region, IDeaS Revenue Optimization
Tim Coleman, CRME, VP, Revenue Management, MGM Grand Resorts
Eileen Triano, CRME, Director of Revenue Management, Loews Philadelphia Hotel
Francisco Garcia, CRME, Director of Reservations and Revenue Management, Four Seasons Houston
Paul Margaillan, CRME, Managing Director, Easy (Ez) Revenue Management Solutions Ltd.
Anthony Batkie, CRME, Regional Revenue Manager, Red Lion Hotels
Courtney Granger, CRME, Regional Director, Americas North, Preferred Hotel Group
Kersten Henri, CRME, Area Revenue Manager, Tarsadia Hotels
Rudy Felix, CRME, Area Director of Revenue Management, Tarsadia Hotels
Luke Hamada, CRME, Director of Revenue Management, Outrigger Hotels & Resorts
John Albrycht, CRME, Director of Revenue Management, Langham Hotel Boston
Todd Rogers, CRME, Revenue Manager, Red Lion Salt Lake Downtown
Vipul Anand, CRME, Market Manager, Expedia Inc.
Jana Matsunaga, CRME, Revenue Coordinator, Outrigger Hotels & Resorts
Doreen Nohara, CRME, Revenue Coordinator, Outrigger Hotels & Resorts
Pamela Streeter, CRME, VP, Electronic Distribution/Marketing, Interstate Hotels & Resorts
David Frank, CRME, Revenue Analyst Manager, Mainsail Suites Hotel & Conference Center
Chris Olivero, CRME, Revenue Manager, Island One Resorts
Douglas Oesterreich, CRME, Regional Director, Revenue Management, InterContinental Hotels Group
Karen Rapley, CRME, Regional Director, Revenue Management, Interstate Hotels & Resorts
Sandrine Sai, CRME, Revenue Manager, Sofitel LA
Grace Nakamura, CRME, Revenue Manager, Outrigger Hotels & Resorts
Lior Sekler, CRME, Director of Revenue Management, Hilton Austin
Katherine Buhler, CRME, Director of Revenue Management, Four Seasons Hotel Boston
Bruno Kim, CRME, Director of Revenue Management, Four Seasons Resort Santa Barbara
Thomas Nye, CRME, Senior Analyst, Continental Airlines
Kelly Gunnoe, CRME, Director of Revenue Management, Mandalay Bay Resort & Casino
Chris Nelson, CRME, Director of Revenue Management, The Liberty Hotel
Ankur Shah, CRME, General Manager, Northstar Lic. Management
Sloan Dean, CRME, Corporate Director of Revenue Management, Noble Investment Group
Mary Tritley, CRME, Director of Revenue Management, Noble Investment Group
Scott Farrell, CRME, VP, Revenue Strategy, TravelCLICK
Brad Forbes, CRME, Hotel Revenue Manager, Argosy Casino Hotel Spa
Drew Dawson, CRME, Revenue Manager, Hotwire.com
Scott LoRusso, CRME, Revenue Systems Planning Manager, InterContinental Hotels Group
Ami Hudgins, CRME, Director of Revenue Management, Vail Cascade Resort & Spa
Ivette Irizarry, CRME, Assistant Director of Revenue, Caribe Royale Hotel & Convention Center
Scott Royals, CRME, Room Revenue Manager, Isle of Capri Casino
Gregory Eshete, CRME
Sara Duggan, CRME, Director, TravelCLICK
Brandy Fields, CRME, Revenue Manager, The Broadmoor
Nick Cohen, CRME, Client Service Manager, E-Site Marketing
Darline Dondl, CRME, Regional Revenue Manager, Starwood Vacation Ownership
Burl Hutchison, CRME, Lead Revenue Optimization Specialist, Carlson Hotels
Debbie George, CRME, Director of Revenue, Caribe Royale Orlando
Latifa Eddekkaki, CRME, Director of Transient Sales, Wyndham Orlando Resort
Laura Crawford, CRME, Brand Manager, Vantage Hospitality
Paul Wood, CRME, Corporate Director of Revenue, Richfield Hospitality
Mike Rines, CRME, Regional Revenue Manager, Ocean Properties, Ltd.
Jessica Meehan, CRME, Director of Revenue Management, Portfolio Hotels & Resorts
Scott Pusillo, CRME, Corporate Director of Revenue Management & eCommerce, Crestline Hotels & Resorts
Junann Calmes, CRME, Strategic Account Director, Sceptre Hospitality
Jeremie Catez, CRME, Director of Revenue, Novotel Hotels New York
Robert Dow, CRME, Director, Revenue Strategy, TravelCLICK, Inc.
Winston Miller, CRME, Regional Director of Revenue, Sage Hospitality
Leighan Blaede, CRME, Lead Regional Revenue Manager, InterContinental Hotels
Jeremy Pearson, CRME, Assistant Executive Manager, Novotel Nadi Fiji
Hylton Chu, CRME, Director of Revenue Management, Mauna Lani Hotel & Bungalows
Aileen Geronimo, CRME, Revenue Manager, Ala Moana Hotel
Amy Torres, CRME, Director of Revenue Management, Holiday Inn Boston
Robert Paterson, CRME, QLD Revenue Manager, ACCOR Hotels
Chris Bates, CRME, Revenue Manager, Franklyn Hotels & Resorts
Janelle Lind, CRME, Regional Revenue Manager, ACCOR Hospitality
Jamie Wong, CRME, Revenue Manager, Outrigger Enterprises Group
Kristie Santora, CRME, Regional Director of Res. & Revenue Optimization, Wild Dunes Resort/Destination Hotels
Daniel Young, CRME, Director, Business & Revenue Management, Colonial Williamsburg Resort Collection
Christopher Crenshaw, CRME, Regional Director of Revenue Management, Loews Hotels
Heather Reide, CRME, Corporate Revenue Optimization Manager, ResortQuest Hawaii, LLC
Jenny Cecil, CRME, Revenue Manager, Mercure & Ibis Hotels
Kishore Sathar, CRME, Revenue Manager, One to One Hospitality
Richard Evans, CRME, General Manager, CFO, & Revenue Manager, Casablanca Hotel
R. D. Wilkerson, CRME, Director of Revenue, Integra Resort Management
Volkan Kaya, CRME, Revenue Manager, Hilton Los Angeles/Universal City
Andrea Czarzasty, CRME, Revenue Manager, WaterColor Inn & Resort
Angie Belknap, CRME, Director of Revenue Management, Aramark Parks and Destinations
Jessica Rivera, CRME, Regional Director, Revenue Management, Interstate Hotels & Resorts
Andrew Prince, CRME, Revenue Manager, ACCOR-The Menzies Sydney
Scott Cabaj, CRME, Director of Revenue, Hotel Indigo Chicago Downtown
Osama ElSayes, CRME, Reservations Manager, Four Seasons Hotel at Kingdom Center
Dominik Gomez, CRME, Director of Revenue, Four Seasons Hotels & Resorts
Lisa Leidigh, CRME, Director of Revenue Management, Don CeSar Beach Resort
Richard Warmouth, CRME, Corp. Director of Revenue Management, Coral Hospitality
John LeCoz, CRME, Director of Revenue Management, Loews Miami Beach Hotel
Jon Eliot, CRME, Director, Revenue Optimization, Carlson Hotels Worldwide
Lisa Evans, CRME, Senior Revenue Analyst, Revenue Management, Mohegan Sun
Doug Brizes, CRME, Director of Revenue Management, InterContinental Hotels Group
Certified in Hospitality Sales Competencies (CHSC)
Alvaro Cuervo, CHSC, Regional Trainer, InterContinental Hotels Group
Sandra Hernandez, CHSC, Director of Worldwide Sales, InterContinental Hotels Group
Gustavo Pescador, CHSC, Regional Trainer, InterContinental Hotels Group
Arturo Garcia, CHSC, Entrenador Regional, InterContinental Hotels Group
Hector Escamilla, CHSC, Regional Trainer, InterContinental Hotels Group
Ligia Arce, CHSC, Global Sales Manager, InterContinental Hotels Group
Alejandro Lozano, CHSC, Entrenador Regional, InterContinental Hotels
Tracey Caponera, CHSC
Kathleen Tindell, CHSC, Program Manager, HSMAI University
Ann Marie Moayedi, CHSC, National Director of Sales, Aramark Harrison Lodging
Barb Taylor Carpender, CHSC, Owner, Taylored Alliances
Kevina Young, CHSC, Director of Sales, Candlewood Suite
Donna Cottle, CHSC, Account Director, Austin CVB
Mandi Engram, CHSC, Sales Manager, Columbia Metropolitan CVB
Lagina Fitzpatrick, CHSC, Director of Sales & Marketing, Resort at Port Arrowhead
Marguerite Gentry, CHSC, Sales Manager, Hilton Houston Westchase
Erica Terminello, CHSC, Government Sales Manager, Hilton Garden Inn & Suffolk Conf. Cntr.
Mary Sujkowski, CHSC, Director of Sales, Holiday Inn/Host Inn at Wilkes Barre
Cecilia Cruz Urquiza, CHSC, Sales Director, Crowne Plaza Toluca Hotel
Deliah Rose, CHSC, Senior Sales Manager, The Legacy Golf Resort
Mark Mahoney, CHSC, VP of Sales, Red Lion Hotels
Berenice Bribiesca, CHSC, Sales Manager, Holiday Inn La Piedad
Omar Cantu, CHSC, Director of Sales, Milenium Grupo Hotelero Mexicano
Luz Maria Castillo Manzo, CHSC, Sales Manager, Holiday Inn Hermosillo
Jorge Cruz, CHSC, Director of Sales, Holiday Inn Express Guanajuato
Odilon de la Pena, CHSC, Director of Sales, Milenium Grupo Hotelero Mexicano sa de CV
Anaiza Esparza, CHSC, Director of Sales, Holiday Inn Quijote y Express SLP
Edgar Guajardo, CHSC, Director of Sales, Crowne Plaza Monterrey
Hector Guerrero Rios, CHSC, Director of Sales, Holiday Inn Toreo Satellite
Ivan Huerta, CHSC, Director of Sales, Holiday Inn Irapuato
Francisco Gerardo Lara de Ita, CHSC, Sales Manager, Holiday Inn Express Puebla
Jacobo Alberto Martinez, CHSC, Sales Manager, Holiday Inn Express Chihuahua
Rocio Mejia, CHSC, Director of Sales, Crowne Plaza Veracruz Hotels
Maritza Mendez, CHSC, Sales Manager, Holiday Inn Express Cd Juarez
Veronica Morales, CHSC, Sales Manager, Holiday Inn Express Ciudad Victoria
David Peraza, CHSC, Director of Sales, Holiday Inn & Holiday Inn Express Morelia
Luis Rebollo, CHSC, Gerente de Comercializacion y Ventas Mexico, Holiday Inn Aquamarina Ixtapa
Arturo Rodriguez, CHSC, Director of Sales, Holiday Inn Zocalo
Monica Rodriguez, CHSC, Director of Sales, Holiday Inn MTY Parque Fundidora
Oscar Ruiz Garcia, CHSC, Sales Manager, Holiday Inn Cd de Mexico Tlanepantla
Natalia Torres, CHSC, Sales Manager, Holiday Inn Express Cancun
Homero Villanueva, CHSC, Director of Sales & Marketing, Milenium Group Hotelero Mexicano
Blanca Yberri, CHSC, Sales Manager, Holiday Inn Aguascalientes
Alejandra Zarazosa, CHSC, Director of Sales, Crowne Plaza Torreon/Holiday Inn Express Torreon
Celina Banuelos, CHSC, National Sales Director, Holiday Inn Puerto Vallarta Beach & Resort
Maye Ruggiero, CHSC, World Sales Coordinator/Mexico, InterContinental Hotels Group
Carolyn Barrett, CHSC, Director of Sales, The Whitney Wyndham
Michele Drucker, CHSC, Vice President of Sales, Sound Hospitality Management
Angela Farmer, CHSC, Sales Manager, Hilton Garden Inn Suffolk
Martha Hayes-Heard, CHSC, Sales Director, Chesapeake Conference Center
Shari Weber, CHSC, Director of Sales, Residence Inn by Marriott
Pamela Hirneisen, CHSC, Director of Sales & Marketing, Courtyard by Marriott Los Angeles Westside
Cristin Corso, CHSC, Sales Manager, Maison Dupuy Hotel
Pamela Shepherd, CHSC, Regional DOS, Aruba Convention Bureau
Jeannette Herrera Gonzalez, CHSC, Sales Manager, Holiday Inn Queretaro Centro Historico
Monty White, CHSC, Marketing Manager, Irving Texas CVB
JaNae Cook, CHSC, Director of Sales, Crowne Plaza
Marco Antonio Salinas, CHSC, Director of Sales, Holiday Inn Cancun Arenas
Blanca Fuentes, CHSC, Director of Sales & Marketing, Hotel Crowne Plaza Acapulco
Stacy Gleason, CHSC, Membership Consultant, HSMAI
Ricardo Delgado, CHSC, Sales Manager, Holiday Inn Express
Angelica Contreras, CHSC, Sales Manager, Holiday Inn Express
Taryn Aguilar, CHSC, Sales Director, Milenium
Juan Carlos Martinez, CHSC, Crowne Plaza Monterey
Brenda Gonzalez, CHSC, Director of Sales, Holiday Inn Galerras San Jeronimo
Francisco Solis, CHSC, Sales Manager, Holiday Inn Express Saltillo Zona Aeropuerto
Certified in Hospitality Business Acumen (CHBA)
Eric Aebi, CHBA, Chemeketa Community College
Cathryn Wohlfert, CHBA, Yield & Reservations Manager, Steamboat Grand Resort Hotel & Condos
Paul Wood, CHBA, Corporate Director of Revenue Management, Richfield Hospitality
Renee Wilhite, CHBA, Director of Sales & Marketing, Chateau on the Lake Resort & Spa
Greg Lang, CHBA, Trainer, REDGlobal Group
